Last Updated: July 9, 2026
Lakeland Multispeciality Hospital is committed to protecting the privacy and confidentiality of our patients, visitors, and website users. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website, book appointments, receive medical services, or interact with us in any manner.
When we say ‘we’, ‘us’, or “Lakeland Hospital,“, it’s because that’s who we are and we own and run the site. If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using the site.
1. Information We Collect
Personal Information
We may collect personal information including:
- Name
- Age and date of birth
- Gender
- Phone number
- Email address
- Residential address
- Emergency contact information
Medical Information
To provide quality healthcare services, we may collect:
- Medical history
- Consultation records
- Diagnostic reports and laboratory results
- Treatment details and prescriptions
- Hospitalization records
- Insurance and TPA information, where applicable
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser and device information
- Pages viewed and time spent on the website
- Referral sources
- Cookies and similar tracking technologies
2. How We Use Your Information
Lakeland Hospital uses collected information for the following purposes:
- Providing medical consultations, diagnosis, treatment, and follow-up care
- Managing appointments and patient registrations
- Maintaining medical records and healthcare documentation
- Communicating appointment reminders and healthcare updates
- Processing payments, insurance claims, and administrative services
- Improving hospital services and patient experience
- Enhancing website functionality and security
- Complying with applicable legal, regulatory, and healthcare requirements
3. Disclosure of Information
Lakeland Hospital does not sell, rent, or share personal information for marketing purposes.
We may share information with:
- Doctors, nurses, and other health professionals who were involved in patient care
- Diagnostic centers and laboratories supporting medical treatment
- Insurance companies, TPAs, and healthcare partners when required
- Government authorities, courts, or regulatory agencies as mandated by law
- Authorized service providers assisting with hospital operations under strict confidentiality obligations
4. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect patient and personal information from unauthorized access, disclosure, misuse, alteration, or destruction.
Despite our efforts, no online transmission or electronic storage system can be guaranteed to be completely secure. We encourage users to take appropriate precautions when sharing information online.
5. Patient Confidentiality
Lakeland Hospital maintains strict confidentiality of all patient records. Access to medical information is limited to authorized healthcare professionals and personnel who require such information for treatment, operational, or legal purposes.
6. Cookies and Website Usage
Our website may use cookies to:
- Improve user experience
- Analyze website traffic and performance
- Remember user preferences
- Enhance website functionality
Users may disable cookies through their browser settings, although certain website features may not function properly as a result.
7. Third-Party Websites
Our website may contain links to external websites for informational purposes. Lakeland Hospital is not responsible for the privacy practices, security measures, or content of third-party websites. Users are encouraged to review the privacy policies of such websites before providing personal information.
8. Retention of Information
Patient and personal information will be retained for as long as necessary to provide healthcare services, maintain medical records, fulfill legal obligations, and support hospital operations in accordance with applicable laws and regulations.
9. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate or incomplete information
- Update your contact details
- Request information regarding the use of your data
- Withdraw consent where legally permissible
Requests in relation to personal information may be submitted using the contact details that has been provided below.
10. Children’s Privacy
Medical information relating to children and minors is collected and processed with the consent of parents, guardians, or authorized representatives and is handled in accordance with applicable healthcare and legal requirements.
11. Updates to This Privacy Policy
Lakeland Hospital reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page along with the revised effective date.
12. Contact Information
If you have questions related to this Privacy Policy or the handling of your personal information, Kindly contact:
Lakeland Multispeciality Hospital
87/5, SK Deb Rd, Shree Bhumi, Lake Town, South Dumdum, Kolkata, West Bengal 700048
Phone: 9433050874
Website: www.lakelandhospital.in
By accessing our website or utilizing our healthcare services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.