Before accessing, using, registering on, or obtaining any services through Lakeland Hospital, including our website, online appointment system, patient portal, health information resources, and downloadable materials, please carefully read these Terms and Conditions.
By visiting, accessing, browsing, registering, booking appointments, downloading content, or using any services provided by Lakeland Hospital, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website, digital services, or healthcare facilities.
These Terms and Conditions govern your use of Lakeland Hospital’s services, website, and related resources and are designed to ensure a safe, secure, and effective experience for all patients, visitors, and users.
Refund Policy
Refunds for advance deposits, cancelled procedures, or excess payments will be processed after deducting applicable charges for services already provided, including consultations, diagnostics, medications, and administrative fees.
Consultation fees, completed diagnostic tests, medicines, consumables, and other services already rendered are generally non-refundable. Approved refunds will be processed within 7–15 business days through the original mode of payment, subject to verification and hospital policies.
For refund-related queries, please contact Lakeland Hospital at +91 9433050874 or visit www.lakelandhospital.in.
Modes of Payment
Lakeland Hospital accepts payments through cash, credit cards, debit cards, UPI, net banking, bank transfers, and other approved digital payment methods. All payments are subject to verification and applicable banking regulations.
The hospital reserves the right to modify or restrict available payment methods without prior notice. Patients are responsible for ensuring that all payment information provided is accurate and valid.
Emergency Services
Emergency treatment will be provided based on the urgency of the patient’s condition and medical priorities.
Waiting times may vary depending on patient volume and the severity of medical emergencies.
Limitation of Liability
To the maximum extent permitted by law, Lakeland Hospital shall not be liable for indirect, incidental, consequential, or special damages arising from the use of its services, facilities, website, or medical treatment.
Nothing in these Terms and Conditions limits any rights that cannot legally be excluded under applicable law.
Authorization for Treatment, Investigation & Payment
By registering with Lakeland Hospital, I/we voluntarily authorize the hospital, its doctors, medical staff, and authorized representatives to conduct necessary examinations, investigations, diagnostic procedures, treatments, surgeries, and emergency medical care as deemed appropriate for the patient’s health and well-being.
I/we consent to Lakeland Hospital collecting, storing, and processing personal, medical, and billing information for treatment, record maintenance, insurance processing, communication, and compliance with applicable laws. Patient information may be shared with healthcare professionals, laboratories, insurance providers, and government authorities when required for medical care or legal obligations.
I/we understand that all hospital charges, including consultation fees, investigations, procedures, medicines, room charges, and other related expenses, shall be paid by the patient or the responsible party. Any expenses not covered by insurance or third-party payers shall remain the responsibility of the patient.
I/we acknowledge that I/we have read and understood these terms and provide consent voluntarily for treatment, investigations, and payment obligations at Lakeland Hospital.
Changes to Terms and Conditions
Lakeland Hospital reserves the right to modify, update, or replace these Terms and Conditions at any time without prior notice.
Updated versions will be posted on the hospital website and become effective immediately upon publication.